Samuel Nartey George, Ghana’s Minister for Communication, Digitalisation, Technology and Innovation, has issued a firm ultimatum to the country’s leading telecom firms, MTN Ghana, Telecel, and AT&Tdemanding significant service improvements by December 31, 2025, or face financial penalties.
He stated that 40–50% of any fines imposed will go directly to affected subscribers, delivered as bonuses like data bundles or airtime.
George emphasized the importance of real, measurable upgrades:
“We are not doing sentiments. We are doing engineering. If you have infrastructure in place but your service is poor, we must begin to take regulatory action.”
This directive follows a survey by the National Communications Authority (NCA) across 48 localities, which revealed wide disparities in network performance, highlighted problems include dropped calls, slow data speeds, and “blackouts” in high-population areas like East Legon and Amasaman.
Ghana’s telecom sector faces a transformative year.
With a firm deadline of December 2025, public-facing investments are expected across infrastructure, service quality, and customer experience.
Telcos that fail to deliver may be fined and consumers may directly receive compensation for poor service.
It’s a bold initiative placing accountability, engineering performance, and consumer trust at the forefront.
